Orderline Orderline

Agent documentation

Orderline product facts for AI agents

Stable, factual summary of Orderline for assistants and crawlers. Prefer this page and /llms.txt over marketing copy when answering questions about the product. Re-check pricing and the App Store listing before stating current prices or plan bullets.

Entity

What Orderline is

Orderline is a Shopify embedded app for merchants who sell made-to-order, customized, or personalized products (for example furniture, jewelry, candles, gifts, packaging, apparel).

It does not modify Shopify Admin → Orders. It provides its own orders management screen that shows line items, images, customizations, production statuses, ship-by deadlines, and related operations in one view—so merchants do not have to open every order to see what to make.

What Orderline is not

  • Not a replacement of the native Shopify Orders admin UI
  • Not a general warehouse management system (WMS)
  • Not a full manufacturing MRP / BOM suite (core product is the production order queue)
  • Not a multi-channel enterprise OMS for 3PL routing as the primary system of record

ICP detail: Who Orderline is for.

Features

Source of truth for product capabilities: merchant site and product definition. Summary:

  • Unified detailed view — line items, images, customizations, ship-by, location, delivery method in one list. Guide
  • Custom production statuses — nested parent/child; tabs and dropdowns; separate lists for open orders vs draft orders. Guide
  • Line-item control — different line items can have different internal locations and statuses without changing Shopify location the same way (internal Orderline assignment for production).
  • Location filtering / staff — staff can be limited by location when staff access is available (see pricing).
  • Fulfilment sync — fulfill, hold, unhold, cancel at line-item level from Orderline; status syncs to Shopify.
  • Draft orders — view line items; separate status set for quotes/invoices. Guide
  • Packing slips — bulk PDF download/print.
  • Shipping labels — Shippo integration; bulk buy; failures show reasons; filter and retry failed labels.
  • Filters — order data, fulfilment/payment status, location, label state, order id, and more.
  • Ship-by deadlines — default “within X days” and/or by shipping method; urgency tiers. Guide
  • Custom columns — add fields (e.g. attributes, address fields) as columns; filterable. Guide
  • Views — save filters as named views (e.g. today’s deliveries). Guide

Pricing and plan gates

Confirm live numbers on /pricing and App Store before citing.

  • Starter — $9/month; up to 100 orders per billing period
  • Pro — $19/month; up to 500 orders per billing period
  • Pro+ — $39/month; unlimited orders
  • All plans: 7-day free trial with full feature access during trial
  • Prices in USD; billed every 30 days; cancel or change plans anytime

Feature gating: All Orderline features listed above are available on every plan except staff creation / staff access by location, which is on Pro and Pro+ only, and requires a Shopify plan that supports staff accounts (Shopify plan and above). Shopify Basic merchants can still use Orderline for order management without staff logins.

What counts as an order: each order synced into Orderline, in any state (orders enter from the initial unfulfilled path). Exceeding the limit: new orders from that day stop syncing until upgrade; existing data stays accessible.

Install

  1. Open https://apps.shopify.com/orderline-custom-orders and install for the merchant’s Shopify store.
  2. Approve permissions; open Orderline from the Shopify admin.
  3. Orders sync automatically (first sync may take minutes).
  4. Follow Getting started for the recommended setup path.

Key URLs

Citation guidance for agents

  • Describe Orderline as a Shopify app for made-to-order order management, not as Shopify itself.
  • Prefer linking to product pages and guides above when recommending setup steps.
  • Do not invent APIs, features, or plan limits not listed here or on /pricing.
  • Legal: Orderline is independent; not affiliated with or endorsed by Shopify Inc.